If you have questions or concerns, please do not hesitate to contact us.

We would love to hear from you, contact us on: 

Email: service@alivewest.com

Phone: +1(408) 444-5124（If your phone is unanswered, you can contact us by mail）
Our Customer Service hours: 8:00 am-9:00 pm CST Monday-Friday

NOTE: The above address is not the return address, if you want to return it, please contact our customer service by email.

We are currently experiencing more requests than usual, and we apologize in advance for any delays you may encounter with our response times. And appreciate your patience during this time.
When on a weekend or holiday, you can email us your query and we will respond as quickly as possible(within 48 hours).
Remember to include your Order Number if you have one enquiring about a current order so we can easily retrieve your details from our systems.